Refund policy

We want you to love your piece. If it's not quite right, here's how returns work.

Change of mind

You can return items within 14 days of delivery if you've changed your mind. To be accepted, items must be unworn, unwashed, unaltered and returned in their original packaging with all tags and hygiene seals intact.

For hygiene reasons, we can't accept change-of-mind returns on items that have been worn, cut, styled or coloured, or where the hygiene seal has been removed.

Return postage for change-of-mind returns is paid by the customer. We recommend a tracked service, as we can't be responsible for returns lost in transit. Original shipping costs are not refunded.

Refund or store credit

For an accepted change-of-mind return, you can choose either:

• a refund to your original payment method, or
• store credit for the full item value plus an extra $10 (AUD, or the equivalent in your local currency).

Custom orders

Custom, made-to-order, cut or coloured pieces are made specifically for you and can't be returned for change of mind.

Faulty or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty, damaged or not as described, please contact us as soon as possible. We'll arrange a repair, replacement or refund as required, and cover the return postage. This applies to all items, including custom orders.

How to start a return

Email us at georgesummer8888@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please contact us before sending anything back.

Once we've received and inspected your return, we'll process your refund or store credit within 5 business days.

Future In Hand Pty Ltd, ABN 43 168 869 298